Description
• Accurately testing, identifying, repairing, resolving, and documenting end user technical issues regarding /desktop support, printers, PDAs, BlackBerrys, and LAN cable drops• Candidate should know B1 level German language and basic English.
• to provide IT support services to the business community ensuring that all requirements are met within agreed service targets
• User friendly.
• To provide infrastructure administration functions
• Troubleshooting and resolving software issues; reimaging computers/hard drives Backing up and restoring settings and associated systems administration activities
• Troubleshooting application issues like Outlook issues (including O365), MS Office, MS Teams etc.
• Familiar with Enterprise IT setup including Network File Shares, Network Printers, AD, SCCM, etc.
• Troubleshooting End User’s network issues. Should be familiar with basic network setup and technologies.
• Should be familiar with ITSM tool (SASOL is using SNOW).
• Taking ownership of issues through to resolution on all appropriate requests.
• Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information.
• Move equipment associated with escalated help desk incidents and service requests
• Performing asset inventory activities as needed.
• Trains and orients staff on use of hardware and software.
• This position requires the ability to work in a project-based environment requiring flexibility and teamwork. Performs other duties as assigned.