Description
45160-Genesys Analyst
Corona, CA 92881
Position type: w2
Contact duration: 13months + (strong possibility of extension)
Education: Bachelor's Degree
*Candidates can sit in one of the following locations (listed in order of preference)*
1. Bay Area (NCAL),
2. Burbank, Corona, San Diego (SCAL)
3. Denver, CO
Purpose and Description:
The Analyst will be help guide design, test, training, deployment and post deployment support of Genesys solutions such as CCPulse, Interactive Insights etc., on the most current version, to multiple lines of business in varying geographic regions across the US.
This will require strong working knowledge of the solutions to guide all portions of the effort as well as making recommendations on optimizing the solutions down to the data level.
Essential Functions:
Reviewing defects and suggesting best practices fixes
Understanding Legacy data and mapping data to optimize the solution.
Partnering with business process managers to understand project requirement and determine what and how to build and organize Genesys solutions to fulfil the business requirements.
Communicating with business partners, project managers, business analysts and ETL developers.
Preparing development specifications for developers to execute.
Resolving technical issues in testing phases
Supporting training of the end user community
Proactively suggesting areas of optimization
Required Experience:
8 years of experience with the Genesys family of solutions in a technical leaning environment.*this would include solutions such as CCPulse, Interactive Insights, Infomart, and Advisor just to name a few*
*with a BA/BS Degree only 4 years is required*
2 years of the Genesys experience MUST be with version 7.5 or newer for the given solutions.
Must have experience configuring (not programming) the given Genesys solutions to meet business needs
2 years of experience in troubleshooting defects
2 years of experience in data analysis to ensure optimal performance of the application in a production environment
Performing Quality Assurance, unit and system testing as well as complete documentation of deliverables.
Experience with data cleansing and data quality processes.
Preferred Experience:
*These are things that we would like to see, but are NOT required to fill the position. These are NOT disqualifying items.*
BA/BS Degree
3 years of experience with NICE applications and Aspect.
Experience in Health Care Industry.
Experience in database architecture.
Experience in system architectures.
Required Education:
HS Diploma or GED
Skills to be successful in this role:
Proactively manage multiple deployments
Ability to drive projects
Issue resolution and management
Effective communicator
Adaptable