Description
HR Advisor - Fluent French required
Gibbs Hybrid are currently looking for an HR Advisor with excellent fluency in French to work onsite with one of our client' in the Cheshire area.
The HR Advisor will perform intake of HR inquiries via multiple channels including case systems, chat, email, and telephony. Use discretion and independent judgement to advise the customer and determine best method of resolution. Provide employees and managers with policy advice, ie leaves of absence, new ways of work etc. as well as options to address issue. Guide Managers on process for application of policy.
oSupport execution of employee movement, employee status, payroll, benefits/leaves, PC1, 2 and 3, and compensation processes
oGuide employees and managers to available resources, eg toolkits or training materials developed by HR Expertise Teams, as appropriate
oTriage inquiry to ensure full understanding and engage appropriate functional specialists to drive resolution of customer needs not resolved at first contact.
oDemonstrate broad HR/Payroll knowledge, as pertains to the company, providing customers with relevant information, policy explanation and navigation support.
oUtilize knowledgebase and HR experience/business understanding to interpret needs and resolve issues.
oSupport the integrity of employee records and Workday data, assuring legal and regulatory compliance. Prepare appropriate documentation to meet customer needs related to HR processes (can include change job letters, employee contract documents, severance letters, etc.).
oEnsure proper documentation of inquiries, root cause, and resolutions.
oLiaise with third party vendors as applicable to resolve customer inquiries.
Essential
*Good experience of HR operations/Human resources operational experience
*General knowledge and understanding of HR policies, processes and Regional Employment Laws
*Practical operational experience of HR processes, eg, hire, payroll, benefits, performance
*Have worked in a multi-cultural/multi-country work environment
*CIPD a benefit
*Language Requirements beyond English: Proficiency in French
*Strong verbal and written communication skills to interact with clients and the HR function to deliver business needs.
*Ability to accurately assess situations through customer interactions in order to coach, guide, or interpret the appropriate action or next steps
*Demonstrated strong attention to detail
*Highly computer literate with knowledge of HR systems and processes
Click Apply now/contact Lianne to be considered for the HR Advisor - Fluent French opportunity