HR Service Design Consultant - Westminster
Square One Resources
Description
Job Title: HR Service Design Consultant
Location: Westminster, London - Hybrid
Salary/Rate: Up to £590 per day, Inside IR35
Start Date: End of November
Job Type: Initial 6-Month Contract - Likely Extension
We have an exciting opportunity available with a leading consultancy client, supporting a major UK public sector organisation on the establishment of a new HR shared service. They are looking for two experienced HR Service Design Consultants to help shape how the new service will operate in practice.
Job Responsibilities/ObjectivesYou will be responsible for designing a practical, operational HR shared service model, translating high-level strategy into clear processes, responsibilities and ways of working that can be implemented effectively. You will:
Design the operating model for a new HR shared service, including service scope, structure and delivery channels.
Define roles, responsibilities and accountabilities across the service, including the development of RACI matrices.
Map end-to-end HR processes and service journeys, including hand-offs between HR teams, line managers, employees and other functions.
Develop service blueprints, process maps, operating procedures, escalation routes, service tiers and service levels.
Work closely with senior and operational stakeholders to test, challenge and refine the proposed service design.
Support transition and mobilisation planning to ensure the new HR service can move smoothly into operation.
Required Skills/Experience
The ideal candidate will have the following:
Strong HR background with a detailed understanding of how HR services operate and are delivered day-to-day.
Proven experience designing or redesigning HR shared services, HR operating models or HR service delivery models.
Strong experience in service blueprinting, process mapping and RACI development, with the ability to turn high-level requirements into detailed operational designs.
Excellent stakeholder management skills, with confidence working with both senior leaders and operational HR teams.
Ability to work at pace and produce clear, practical deliverables that can be implemented without significant further interpretation.
Experience designing service structures, workflows, hand-offs, escalation routes and service levels.
Desirable Skills/Experience
Although not essential, the following skills are desired by the client:
Experience working within the public sector, Civil Service, NHS or an arm's-length body.
Experience supporting service transitions, organisational mergers or the establishment of new organisations/services.
Experience supporting HR service mobilisation or transformation programmes.
Familiarity with Microsoft Dynamics 365 or other HR platforms used to support shared service delivery.
If you are interested in this opportunity, please apply now with your updated CV in Microsoft Word/PDF format.
Disclaimer
Notwithstanding any guidelines given to level of experience sought, we will consider candidates from outside this range if they can demonstrate the necessary competencies.
Square One is acting as both an employment agency and an employment business, and is an equal opportunities recruitment business. Square One embraces diversity and will treat everyone equally. Please see our website for our full diversity statement.