Description
Hyperion Support Specialist
Whitehall Resources currently require an experienced Hyperion Specialist to work with a key client
*Please note this is an Ad Hoc on demand based job offering 0-20 hours weekly*
The position has the responsibility for researching, troubleshooting, and supporting multiple Oracle Applications modules such as Hyperion Planning, Essbase, Hyperion Financial Management, Financial Data Quality Management, Hyperion Financial Management to name a few for our global clients who use versions 9.3.x, 11.1.x through 11.2.X. The role of the Hyperion Principal Support Engineer requires the expertise and skills to diagnose serious issues, and then provide solutions or workarounds for such issues in complex, integrated, and highly customized environments.
Essential Duties & Responsibilities
. Provide expert-level technical support for Oracle Enterprise Performance Management (EPM) stack.
. Analyse and troubleshoot complex issues related to EPM software, including performance, configuration, and integration problems.
. Collaborate with cross-functional teams including Global security team, Advanced technology team, Oracle Technology team and licensing Team to resolve customer issues promptly and effectively.
. Develop and maintain strong relationships with customers, understanding their business needs and providing tailored solutions and recommendations
Qualifications:
. Extensive experience (10+ years) in providing technical support for Oracle EPM applications such as Hyperion Planning, Essbase, Financial Management, Financial Reporting, and Profitability (a plus).
. Strong understanding of EPM architecture, configuration and Performance tuning, database queries and system integrations
. Excellent communication skills with the ability to effectively interact with customers, stakeholders, and cross-functional teams.
. Proven track record of delivering high quality support services, meeting SLAs and high customer satisfaction scores.
All of our opportunities require that applicants are eligible to work in the specified country/location, unless otherwise stated in the job description.
Whitehall Resources are an equal opportunities employer who value a diverse and inclusive working environment. All qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, national origin, pregnancy, disability, age, veteran status, or other characteristics.