Description
We are hiring for Incident Manager at Dublin, Ireland for an urgent opening with one of our esteemed clients.
Job Title: Incident Manager
Location: Dublin, Ireland
Job Type: Contract
Job Description for Incident Manager:
- Good experience within IT and ITIL background
- Good experience within the Pharma/Life Science industry preferable
- Good experience of IT Incident, Problem and Knowledge management process improvement experience, Lean Six Sigma certified Black Belt a plus
- Demonstrated experience in the application of improvement methodologies in a highly complex IT environment ideally from Service
Management or IT outsourcing
- Demonstrated leadership in delivering cross-divisional, large-scale, complex process improvement initiatives, communicating and collaborating effectively with a strong sense of urgency, and the ability to influence Senior Business and IT leaders
- Proven experience in managing/leading project improvement teams with the ability to provide direction, manage projects in an ambiguous environment, and creating a results oriented environment delivering against project plans, strategic and tactical objectives.
- Exceptional ability to understand the business strategy and translate the technology/business process solutions in an enabling manner to effect change and achieve objectives
- Strong ability to effectively improve, simplify and streamline common business and IT processes through Lean strategies enabling the removal of complexity, replication and waste.
- Strong communication and persuasion skills, including the ability to influence a configure vs. customize approach, create marketing and messaging materials that meet stakeholder preferences for use by the CIO and enterprise architects
About the Employer
The employer is a multi billion dollar global IT Services company which specializes in providing IT services, outsourced research and development, infrastructure outsourcing, business process outsourcing (BPO) and business consulting services to many global Fortune 500 clients across various verticals like financial services, retail, transportation, manufacturing, healthcare services, energy and utilities, technology, telecom and media.
About US
Avance Consulting Services is a global talent acquisition and executive search company. We work exclusively with some of the most reputed and admired clients across various sectors and geographies.