Description
Title: Inside Sales Account ManagementLocation: Santa Clara, CA 95054
RESPONSIBILITIES:
Provide responsive pre-sales Inside Account Management, working with Sales Account
Managers (AMs) and Solution Architects, interfacing with prospective clients, existing customers, manufacturers, and channel distribution partners to qualify the customer’s needs and generate competitive, profitable quotes for a ll of the product lines we offer.
Responsible for CRM database management, including sales forecasts for assigned AMs.
Provide collaborative teamwork to assist in comp any revenue and profit goals, as well as strategic account planning, development, and growth to achieve Sales Account Team quotas.
Submit and manage manufacturers’ deal registrations and rebate claim submittals for assigned Sales Account Managers.
Provide backup assistance to other Inside Account Managers if needed.
Rapid order procurement: placing orders, expediting, tracking deliveries, and invoicing to ensure our customers’ needs and revenue goals are met.
Customer service functions, including RMA and problem-solving customer issues.
Maintenance support renewals to generate annual revenue stream.
Responsive customer service to forge strong relationships with satisfied customers (end users and manufacturers) resulting in repeat business and referrals.
REQUIREMENTS:
Must possess the following skills, capabilities, and experience:
4 Year College degree or comparable experience.
2 Years’ experience in high-technology field and knowledge of distribution channel.
Advanced proficiency with Microsoft Office (Excel, Word, PowerPoint, Visio), Internet, standard office machines, and CRM databases.
Must be resourceful and creative to ensure goals are met.
Exceptional attention to detail and organizational skills.
Ability to multi-task with excellent priority time management skills for changing priorities.
Results-oriented, highly-productive, self-starter, who takes ownership of tasks and completes them in a timely manner without reminder and with minimal/no supervision.
Collaborative teamwork to meet goals.
Takes pride in his/her work, doing it right the first time to ensure a high level of customer satisfaction.
Enjoys working in fast-paced start-up environment.
Ability to handle pressure in a professional manner.
Excellent communication skills are required to interface with all internal and external management Levels