Description
We are looking for a
IPMS Consultant / Administrator (m/f)
Reference: -en
Start: 09/17
Duration: 12 MM++
Place: in Rhineland-Palatinate
Branch: Erbringung von sonstigen Dienstleistungen der Informationstechnologie
Your tasks:
- Management of the IPMS systems and monitoring the processes of IPMS
- Planning, coordination, monitoring, documentation and implementation of system changes and release changes
- Application support (2nd level support) for the IPMS application
- Coordination of support cases and identification of technical faults
- Maintenance of the AHD knowledge base and the operating concept
- System operation of IPMS under the service agreements (SLAs), as well as the standard operating procedure (SOP)
- IT technical support of the system landscape of IPMS with focus on SQL databases
- Processing of tickets and communication in German and English
- Technical IPMS tasks in cooperation with the power users and, if necessary, the 3rd Level Support
- Analysis and identification of tasks which can be transferred from 2nd Level Support to the 1st Level Support (including documentation in the AHD knowledge base)
- Ensuring the monitoring of network, server, performance, etc.
- Ensuring that disk space, server and network problems etc. are not escalated by GV/WI, but by application support
- Maximum degree of responsibility, especially in compliance with the standard
Your qualifications
- Experience in working with Microsoft Server 2012
- Basic knowledge of Windows file systems
- Excellent SQL and SQL Server skills
- Excellent knowledge of Windows 7 operating system and software installations
- Ability to communicate in German and English
- Infrastructure, database and interface expertise regarding applications
- Experience with heterogeneous system landscapes
- Excellent ITIL process expertise
- Experience coordinating between various parties
- Experience with the analysis of incidents involving program malfunctions
- Moderation skills in meetings
- Willingness and ability with respect to transparent documentation (e.g. creation and updating of user manuals or technical documentation)
- Excellent command of English
Skills:
- Administrator