Description
Purpose and Description:
Customer facing position which documents user, business, and functional requirements, creates current and future state workflows, analyzes business processes, and develops business cases to support IT solutions. Provides client support during system development and implementation, development and maintenance of service level agreements.
Essential Functions:
Independently initiates, investigates, documents, and analyzes clients' systems requirements in complex project areas such as: new business operating models with innovative approaches to IT solutions support, market research of emerging or available product functionality and operational readiness assessment.
Independently assesses scope and impact of client business needs to define a project and leads partnering IT services in accomplishing those needs.
Identifies and documents cross-functional and/or cross-divisional requirements, IT functional requirements, workflow, information sources and distribution paths, and system specifications.
Develops complex business cases with cost, service, benefit and ROI dimensions of proposed IT projects that are used at management and executive levels for funding and scope decisions.
Presents completed business cases for leadership approval.
Analyzes and defines efficient, cost effective IT solutions that support client business processes and functional requirements for complex IT projects or tasks on large IT projects.
Evaluates existing application products that could address client requirements and develops recommendations where appropriate.
Evaluates alternative operational efficiencies.
Conducts and/or participates in the analysis of client business processes and functional requirements and in the preparation of appropriate documentation to communicate and validate the information.
Conducts workflows, process diagrams and gap analysis to identify system, application and/or hardware needs.
Identifies overlaps and related processes.
Collaborates with client in implementation of the planning, marketing, training and operating of automated systems.
Designs and implements training programs for train-the-trainers for clients of new and enhanced applications.
Provides product expertise to client groups, delivers presentations, demonstrations and training for application systems.
Understands and delivers on Service Level Agreements.
Performs risk analysis.
Develops and implements communication and escalation plans and resolves issues.
Uses the associated project planning tools.
Provides knowledge transfer as appropriate.
Required Experience:
8 years of experience as a Business Analyst/Consultant
Or.*5 years of experience with a Bachelor Degree*
MUST HAVE Experience with Laboratory Information Systems and/or HL7 backgrounds
*DO NOT need to have the HL7 Certification*
Ability to interview business users, develops and document business requirements/design specifications, and provides high-level estimates
Familiarity with pathology and laboratory operational processes.
Demonstrated collaboration, documentation, and presentation skills
Thorough knowledge of Business Analysis practices.
Demonstrated experience working in a SDLC environment.
Preferred Experience:
BA/BS degree
Knowledge with PathNet a plus.
Knowledge of Health Plan systems preferably within the Laboratory Information Systems domain
Knowledge of Requirements and document management practices
Knowledge of structured analysis or use-case based analysis
Demonstrated ability to work with both Technical and Business management and staff
Must have a strong team focus and ability to work well under deadlines
Required Education:
High School Diploma
Skills to be successful in this role:
Must have a positive attitude and the ability to collaborate and communicate with all levels of management
Issue resolution and management
Ability to integrate
Adaptable