Description
DescriptionProvide communication solutions for the IT group. The IT group has 50+ active projects at any given time, and serves 7 major client groups globally across 5 defined regions. There is a need to provide consistent, timely and relevant updates on projects, support services, support outages, and new capabilities to these various clients. There is also a need to facilitate communication within the group where colleagues are often geographically dispersed.
Responsibilities
- Provide a communication channel between projects, within projects, and with the business
- Develop written communications to ensure that relevant parties are kept current with key happenings
- Support the branding and internal marketing of projects
- Implement communication plan, develop various materials and communications to both IT Project Team and business customers
- Seek out information in order to write and edit copy for a variety of communication materials including emails, newsletters, FAQ's, presentations to Senior Management and user community, and website content
- Develop communication strategies that support the organizational priorities and improve departmental execution
- Define effective processes and methods of communication tailored to delivering a message and gaining appropriate support from client recipients
- Manage the timing and grouping of communications to ensure successful support or execution
Requirements
- Business Process Management
- Business Writing/Editing
- Client Satisfaction Monitoring
- Graphics
- Advanced knowledge of Word and PowerPoint is required
- Ability to present information in a visually engaging manner is required
- Knowledge of SharePoint is desirable
- Knowledge of Visio is desirable