Description
CompuCom is the leading IT outsourcing company seeking qualified technical resources to work for the world's top corporations and high-visibility brands. Contact us today to find out why CompuCom is the employer of choice for contractors!
THE JOB:
Providing IT/Desktop Support to one of CompuCom's customers in the Anchorage area. We need a strong computer professional who is able to prioritize responsibilities and maintain a positive relationship with various personalities and who exhibits a can-do, "See the job, do the job" attitude.
THE RESPONSIBILITIES:
- Troubleshoot, diagnose and repair computer hardware and software issues
- Install PC's, laptops, monitors, personal printers, IP telephones, etc., as needed to support local user requirements
- Provide application support to all Staff members for Microsoft Office Applications, Windows Vista environment and other associated business software applications
- Maintain inventory of all computer equipment and assets to ensure accountability
- Act as a liaison between Executives and Help Desk support personnel in order to expedite problem resolutions
- Maintain professional behavior in all environments: office, meetings, conferences, and home support
- Remain aware of the sensitivities of working with business confidential information whether it be verbal or written (confidentiality agreements need to be signed)
- Practice Customer Excellence behaviors
- Record, track, escalate and update requests through established systems
THE REQUIREMENTS:
- Strong Microsoft Office skills (Outlook, PowerPoint, Word, and Excel)
- Knowledge of joining multiple spreadsheets, to include and exclude datasets as required
- Thorough understanding of Outlook Data File management and Outlook's calendaring tool
- A+ certification
- Strong customer service skills
- Ability to provide consistent, excellent customer support to entire Staff, representing a variety of personalities and management levels
- Strong written and verbal communication skills
- Candidate must be detail oriented and self-motivating
- Physical requirement: Ability to lift up to 40 pounds without assistance
- Background security check and signed confidentiality agreements
- Safety consciousness
- Transportation Worker Identification Credential (TWIC) card eligible
Preferred Skills:
- HP Accredited Platform Specialist (APS) Certification - HP Commercial Desktops, Workstations, Notebooks and Printers
- Collaboration experience including Microsoft NetMeeting and video conferencing knowledge
- Strong troubleshooting skills to work through issues without prior experience/knowledge
*CompuCom supports Employment Equity and Diversity*