Description
Location: Germany(Remote)Responsibility:
• Must have demonstrated technical excellence & extensive experience with PC hardware and software support environments
• Experience with TCP/IP & LAN based networking support and troubleshooting from a pc support perspective
• Providing assistance in installation of other peripherals like printers, scanners, cabling systems like local area network cables, network interface cards, wired switches
• Provide effective troubleshooting and accurate solutions to advanced hardware and software computing problems for Windows, Mac, and mobile devices
• Resolves basic and advanced hardware and software questions, problems and requests in person or remotely
• Lead technical activities involved in new technology introductions and also technology obsolescence, including operating system, core applications (Office, browser, etc), security tools and other
core technologies
• Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices
• Responsible for managing the desktop image, upgrades, security patching, and configuration and testing necessary to ensure environment works effectively
• Provides guidance to team responsible for resolving incidents escalated by the call center, or security operations center within appropriate priorities and urgencies
• Prioritizes and guides team in fulfilling service requests involving the provision, configure, and deprovision user computing devices per service requests and in accordance with SLAs, and other
activities
Language: German & English
Contract: 6 Month+ Extension