Description
IT Production Support Lead - 1 Year Contract
Job Title: IT Production Support Lead
Company: Direct IT Recruiting Inc.
Location: Toronto
Status: 1 Year Contract
Job Category: IBM Message Queue, Message Broker, IBM WebSphere Application Server, IBM Cognos, PMP, AIX, Linux, Windows
Career Level: Senior
Work Experience: 6+ Lead, IBM Message Queue, Message Broker, WebSphere Application Server, Cognos, AIX, Linux, Windows 2008, Project Management, PMP
Industry: Financial
DESCRIPTION:
- 6 years of hands-on experience in working with a team of IT system administrators in the planning, analysis, upgrading, installation and configuration of software such as IBM Message Queue & Message Broker, IBM WebSphere Application Server, IBM Cognos.
- 5 years experience and knowledge of project management theories and principles to coordinate projects such as system enhancements/modifications/upgrades
- 5 years experience working with a team in a dynamic environment to ensure delivery of quality service within timelines
- 2 years technical experience in Unix (AIX and/or Linux)
- 2 years technical experience in Windows 2003 or Windows 2008
- 2 years technical experience in IBM Message Queue/Message Broker and WebSphere Application Server
RESPONSIBILITIES:
- Work with the Production Support team resource requirements such as systems administrators needed for upgrades, patching, software installation;
- Determine implementation schedules and working out release scope and content with change management, release management, transition to operation and other technical teams;
- Work with the Production Support team resource plan in order to meet the delivery schedule as required by project(s);
- Work with the Production Support systems administrators' activities, other teams, and service delivery partners to provide software upgrades, patching, installation, configuration, troubleshooting, testing support and production implementation;
- Ensure Production Support technical documentation are updated and presents it to the relevant authorities;
- Ensure that team members adhere to the organization applicable standards, policies and procedures such as IT security;
- Provide product, technology, non-technical and/or technical support to enable implemented systems to operate smoothly and optimize productivity for clients.