Description
Your Role
As Helpdesk Specialist you are the first contact to internal users in need of technical support for incidents or requests. Your interactions will mostly go through the phone, chat, mail and tickets, but we stay ready to open other new channels.
Required Profile
-Familiar with IT and telecom tools, with the following at least general knowledge in:
-Software:
- Windows environment and Office applications (OS, Admin Tools, troubleshooting and installation)
- O365 Azure/Windows AD
- Network and CITRIX support basics
- IOS
-Hardware:
- Workstation/laptop device troubleshooting
- Distributed Printing services
- IOS -GSM/iPad
-Security:
- O365 Azure/Windows AD
- Aware of compliance and ethics, GDPR and security protection basics.
- Soft-Skills
- Customer-focus, pro-active, autonomous but also able to actively participate to a Team's life and evolution.
- Agile compatible mindset.
- Able to work on multiple tasks and cope with pressure.
- Procedure oriented and attention to detail
- Work efficiently over the phone
- Remain friendly, helpful, patient and client-focused even with difficult users
-An experience with a Helpdesk or IT support is a plus.
-Flexible and prepared to work in shifts (from 7:30 to 19:00)
-Fluent in English.