Description
IT Support Engineer [Office 365/SharePoint/VNC/RDP/VPNs/Windows Server ]Project / Role:
Our client is a pharmaceutical company based in Dublin. They have a fantastic opportunity for an individual to join our IT team as an IT Support Engineer. Their head office is based in City West and this is a permanent position.
Main Tasks:
- Diagnosing and solving hardware/software faults
- Work on a range of issues including but not limited to network connectivity, peripheral connectivity, back-up, recovery, disk space, firewalls, anti-virus, applications.
- Carry out Administration tasks in Windows Active Directory.
- Imaging and maintenance of PCs and Laptops
- Maintaining a knowledge database
- Configure Mobiles/Tablets for Email etc
- A range of other helpdesk activities include file permissions, back-up tapes, desk phones etc.
- Internal project work
- Vendor Management
- Hours of work will be as part of a shift based rota covering 8am to 6pm mon-fri
- Successful candidate will be required to provide on call support on a one week in five basis
- Interact with other departments to facilitate resolution of Incidents
- Work with a team of engineers responsible for the resolution of a wide variety of problems.
- Have good analytical and problem-solving skills
- Have good interpersonal and customer care skills
- Have an excellent attention to detail and be good at keeping records
- Have a strong aptitude for learning
- Work closely with our customers and suppliers to deliver solutions for their ICT requirements
- Escalate issues to appropriate support engineers or support partners
- Share knowledge with the team
Requirements:
- Must have an IT related qualification
- Ideally have 2-3 years' experience in a similar role
- Have a natural aptitude to learn new technologies and develop skills
- Must have full clean driver's license and own car
- Windows 10, Office365 & Anti-virus software.
- SharePoint Administration
- Printers (both networked and local)
- Mobile phones and PDA support
- Basic understanding of IP networks and how to diagnose
- Experience using remote solutions such as VNC & RDP
- VPNs
- Knowledge of Windows Sever Sever and Active Directory including Group Policies
- Knowledge Cisco Call Manager Telephony System
- Knowledge of Microsoft Hyper-V Virtual environment and System Centre Suit
Reference No.: 917383FK
Role: IT Support Engineer
Industry: Pharmaceutical
Location: Co. Dublin
Workload: 100%
Start Date: ASAP
Job Type Permanent
Should you find yourself suitable for this position then please send us your complete CV using the link in this advert. If the position is not a perfect match and you wish to receive other opportunities directly, you can send us your CV anyway via this advert or to jobs[at]itcag[dot]com.
Feel free to contact us for further information: