IT Support Engineer / Desktop Support / Smart Hands – Multiple European Locations
IrisTech
Contact person: Filipa Work
Malta, Malta
End client
ITActive DirectoryAdmin ToolsTechnical SupportAtlassian JiraComputer MaintenanceMicrosoft Management ConsoleContact Manager (Data Management Software)ControlNetMicrosoft Desktop Optimization PackDesktop SupportDeviceNetDomain Name System (DNS)EthernetIntacctIT Service ManagementLinux SupportTeam Foundation ServerNetwork AddressOnline Service ProviderRemote Desktop ServicesServiceNow Application EngineTopdeskOnsite SupportRemote Infrastructure ManagementS InterfaceSecurity Support Provider InterfaceService LayerSupport EngineeringSupportDeskSystmOneTeamViewerComptia Project+Desktop Management InterfaceOffice365Microsoft InTuneServiceNow IT Operations ManagementNetwork SupportTeamsiteLaptopsFront End Software DevelopmentHardware InfrastructureConstantcontactSmartplantISO/IEC 27002XendesktopMultiplatformISO-14001CiscoServicenowMapInfo ProWindows ClientTeamcenter (Software)Description
Locations: Italy (Rome, Milan, Naples, Venice), Portugal (Carnaxide), Estonia (Pärnu, Narva), Latvia (Daugavpils), Hungary and France.
Contract: Freelance (B2B)
Schedule: Business Hours (depending on the client)
Start Date: ASAP
Project Goal:
We are looking for experienced IT Support Engineers to join our international network and provide onsite support for global enterprise clients across multiple European locations.
Main Responsibilities:
- Provide onsite IT support to end users.
- Install, configure and troubleshoot desktops, laptops and peripheral devices.
- Support Windows operating systems and Microsoft 365 applications.
- Perform hardware replacement and installation activities.
- Troubleshoot printers, docking stations, monitors and other end-user devices.
- Support network equipment under the guidance of remote teams.
- Join bridge calls and collaborate with remote engineers during onsite interventions.
- Perform Smart Hands activities in data rooms and office environments.
- Create, update and close tickets following client procedures.
- Escalate complex issues when required.
- Ensure all activities comply with agreed SLAs.
Required Skills:
- Previous experience in IT Support, Desktop Support, Service Desk or Field Support.
- Strong knowledge of Windows 10/11.
- Experience with Microsoft 365 and Outlook.
- Basic knowledge of Active Directory.
- Basic networking knowledge (TCP/IP, DNS, DHCP).
- Experience using ticketing systems such as ServiceNow, Remedy, Jira or similar.
- Good troubleshooting and communication skills.
- English communication skills are mandatory.
- Local language is highly desirable depending on the country.
Preferred Experience:
- Hardware break/fix.
- Smart Hands support.
- Network equipment installation.
- Cisco console cable experience.
- Basic switch and router troubleshooting.
- Printer support.
- Microsoft Intune or SCCM.
- ITIL Foundation certification.
Required Equipment:
Depending on the client, engineers may be required to have:
- Laptop.
- Mobile phone.
- Ethernet adapter.
- USB drive.
- Console cable (RJ45/USB Serial).
- Basic hand tools.
- Software such as PuTTY, TeamViewer and Wireshark.
What We Offer:
- Opportunities with international clients.
- Projects across multiple European countries.
- Flexible freelance engagements.
- Competitive daily or hourly rates.
- Long and short-term assignments.
- Fast onboarding process.
Contract: Freelance (B2B)
Schedule: Business Hours (depending on the client)
Start Date: ASAP
Project Goal:
We are looking for experienced IT Support Engineers to join our international network and provide onsite support for global enterprise clients across multiple European locations.
Main Responsibilities:
- Provide onsite IT support to end users.
- Install, configure and troubleshoot desktops, laptops and peripheral devices.
- Support Windows operating systems and Microsoft 365 applications.
- Perform hardware replacement and installation activities.
- Troubleshoot printers, docking stations, monitors and other end-user devices.
- Support network equipment under the guidance of remote teams.
- Join bridge calls and collaborate with remote engineers during onsite interventions.
- Perform Smart Hands activities in data rooms and office environments.
- Create, update and close tickets following client procedures.
- Escalate complex issues when required.
- Ensure all activities comply with agreed SLAs.
Required Skills:
- Previous experience in IT Support, Desktop Support, Service Desk or Field Support.
- Strong knowledge of Windows 10/11.
- Experience with Microsoft 365 and Outlook.
- Basic knowledge of Active Directory.
- Basic networking knowledge (TCP/IP, DNS, DHCP).
- Experience using ticketing systems such as ServiceNow, Remedy, Jira or similar.
- Good troubleshooting and communication skills.
- English communication skills are mandatory.
- Local language is highly desirable depending on the country.
Preferred Experience:
- Hardware break/fix.
- Smart Hands support.
- Network equipment installation.
- Cisco console cable experience.
- Basic switch and router troubleshooting.
- Printer support.
- Microsoft Intune or SCCM.
- ITIL Foundation certification.
Required Equipment:
Depending on the client, engineers may be required to have:
- Laptop.
- Mobile phone.
- Ethernet adapter.
- USB drive.
- Console cable (RJ45/USB Serial).
- Basic hand tools.
- Software such as PuTTY, TeamViewer and Wireshark.
What We Offer:
- Opportunities with international clients.
- Projects across multiple European countries.
- Flexible freelance engagements.
- Competitive daily or hourly rates.
- Long and short-term assignments.
- Fast onboarding process.