IT Support Engineer - Kings Lynn and Boston, UK
Iron Systems
Contact person: Prashant Kumar
Boston, United Kingdom
ITSystems EngineeringEngineering SupportOnsite SupportSupport EngineeringOpen Enterprise ServerOutsystemsOSS/BSS
Description
Job Summary:
We are looking for an Onsite Support Engineer – OSS to deliver End User Services (EUS), workplace IT support, and IT/OT support across production and manufacturing environments in Kings Lynn and Boston, UK.
Key Responsibilities:
- Deliver onsite technical support for Windows 10/11, Microsoft 365, laptops, desktops, mobile devices, tablets, and peripherals.
- Manage IMACD activities, hardware lifecycle, asset tracking, and inventory.
- Provide first-line support for production workstations, MES, IoT/OT devices, and manufacturing applications.
- Troubleshoot LAN, VLAN, TCP/IP, VPN, hardware, connectivity, and cabling issues.
- Work closely with Service Desk, Infrastructure, Network, Security, Application, OT/Automation teams, and vendors.
- Assist with incident, problem, change, vendor, and major incident activities.
Requirements:
- 3–8 years of End User Support/OSS experience.
- Experience supporting manufacturing, industrial, or mill environments preferred.
- Experience in EUS, onsite support, and IT/OT integrated environments is highly desirable.
- A valid driving licence is mandatory. The role will support sites in Kings Lynn and Boston, with travel between nearby locations as required. Due to limited public transportation in certain areas, the ability to travel independently is essential.
- Strong troubleshooting, communication, customer service, and vendor coordination skills.
- Ability to work on-call and in business-critical support environments.
Locations: Kings Lynn & Boston, UK