Description
Location: Almelo, Netherlands (Hybrid)
Key essential skills:
- Proven experience in Level 1 desktop support, addressing a variety of IT issues.
- Familiarity with Windows operating systems and experience in performing system migrations.
- Strong problem-solving skills and the ability to troubleshoot both hardware and software issues.
- Excellent communication and interpersonal skills to interact effectively with end-users.
- Detail-oriented with the ability to follow migration protocols and checklists.
- Basic knowledge of IT security best practices and data protection regulations.
- A proactive and self-motivated approach to work, able to work both independently and as part of a team.
- IT certifications (eg, CompTIA A+, Microsoft Certified Desktop Support Technician) will be an advantage.
Overview:
- We are seeking a Temporary IT Support Engineer to join our team and provide assistance in the machine migration of laptops and desktop PCs to different domains. This is a short-term position that will last until the end of the month, focusing on supporting the migration process while leveraging Level 1 desktop support experience. The successful candidate will play a crucial role in ensuring a smooth and efficient transition of IT assets.
Role & Responsibilities:
- Assist in the migration of laptops and desktop PCs to different domains, ensuring a seamless transition with minimal disruption to end-users.
- Provide Level 1 desktop support, addressing common IT issues and troubleshooting hardware and software problems.
- Collaborate with the IT team to ensure all systems are correctly configured, and data is securely transferred during the migration process.
- Conduct pre-migration and post-migration checks to verify that all systems are functioning as expected.
- Assist end-users with questions, concerns, and issues related to the migration, offering guidance and support.
- Document all migration-related activities, issues, and resolutions for future reference.
- Ensure compliance with IT security policies and data protection regulations throughout the migration process.
- Report any technical challenges or roadblocks encountered during the migration to the IT team for further assistance.
Outline Thebes Group:
Thebes Group is a leading UK wide IT infrastructure technology consultancy. We are well-known for our extensive talent pool of highly competent IT professionals and exclusive Academy programmes, which provide a great opportunity to undertake technical training in core disciplines. Thebes work with a number of leading vendors, Government, financial institutions and insurance companies including investment banks, brokers and hedge funds.
Thebes does IT solutions & services differently from most other IT service providers. As an Assured Outcome Provider (AOP) we have spent fifteen years willingly sharing the client's risk with them by focusing on outputs (ie quality service & solutions and ROI) rather than inputs (ie pricelists and headcount). We do this by fitting our skills, solutions & capabilities to needs, augmenting our staff with enthusiastic professionals from our Academy programme and remaining flexible as our clients' needs change.