Description
Job Title: ITIL Team lead
Location: Budapest, Hungary
Job Type: Contract
Job Description:
The Responsibilities/required skills are as follows:
- Good understand and keep track of key team KPI's. Manage dips in performance with adequate reinforcement plans proactively
- Monitors, coordinates and supervises the daily activities of the staff in the operations team.
- Experience to Manage staffing, Manage Attrition, Recruitment and Hiring
- People management and associated responsibilities like performance and development management
- Manage relationships of the key interfaces of the team
- Able to plan long term improvements
- Understanding of processes run by team and ability to bring in improvements and efficiencies within the team
- Able to conceive and implement productivity improvements within operations
- Manage escalations across the IT service desk
Primary Skills
- Experience in people management skills, should have experience in previous roles
- Good communication skills, should have managed services across geographies
- Ability to drive initiatives in the team with creativity and a long term vision
- ITIL understanding, experience of dealing with process improvements
- Having a proven track record
- ITIL foundation certification
- Must be a German Speaker - Minimum C2 Level
- Understanding of German culture, accent etc.
- Experience in hiring and building small to mid-sized teams
- Experience in managing technical teams
- Experience in handling a high volume operations teams