Jira Service Management Expert - 6+ Months - Remote - Start ASAP
RED Commerce GmbH
Contact person: Zsófia Rasch
Mannheim, Germany
Description
For our end client, we are looking for a hands-on ITSM & Jira Service Management Expert.
Your main responsibility will be to support the project team in the design and implementation of practical ITSM processes within an international, cross-functional environment.
Responsibilities
- Define roles, responsibilities, RACI matrices, and escalation paths
- Facilitate international workshops and translate outcomes into actionable processes and JSM configurations
- Subsequently perform the hands-on implementation in Jira Service Management (JSM)
- Define interfaces and handovers between Change, Release, Deployment, Incident Management, and the project organization
Requirements
- Strong ITSM expertise, ideally based on ITIL best practices
- Several years of experience working in international, cross-functional teams, decentralized IT organizations, and with external service providers
- End-to-end implementation experience with Jira Service Management
- Proven experience leading the design and implementation of ITSM processes for international organizations as a lead consultant or subject matter expert (SME)
Project Details
- Start: ASAP
- Duration: 6 months (+ extension option)
- Workload: 5 days per week
- Location: Primarily remote, with agreed on-site assignments in Mannheim
- Language: English
Telephone interviews with our end client can be arranged at short notice, followed by a quick decision-making process.
If you are interested in this project, or if you can recommend someone suitable, please feel free to get in touch.