Description
• 3-5 years of experience in Desktop engineering• Background and experience in large, distributed desktop estate
• Hands on experience in SCCM 2012
• Hands on experience in Software distribution, Patch Management using SCCM.
• Ability to handle end to end patch management process.
• Knowledge on operating system deployment (OSD)
• Ability to resolve complex technical issues related to Software distribution and Patch management.
• Test and release of applications and Patches using SCCM.
• Experience on SCCM client remediation.
• SLA adherence for patch management
• Hands on experience on deploying out of band patches and achieving compliance within the agreed Service levels.
• Compliance reporting on patching
• Excellent communication and presentation skills
• Should be able to resolve the tasks escalated by L1 teams.
• Experience in incident change and release management processes
• Good hands on troubleshooting skills
• Knowledge on SCCM Infrastructure is a must.
• Experience on Incident, Request, Change and problem management.
• Knowledge on ITIL processes.
• Good to have – Certification in SCCM 2012
• Good to have- SCCM Infrastructure knowledge
• Good to have - knowledge on MDT, Auto Pilot, Active directory and related components
Skills -
• MD-102: Endpoint Administrator
• ITIL Foundation/Practitioner
• Operating System : Windows Server 2016, 2019, Windows Server 2012 (if still in use)
• Patch Management : Microsoft Endpoint Configuration Manager, HCL BigFix
• Scripting: PowerShell, VBScript
• Secure remote access : CyberArk