Description
We are Global IT Recruitment specialist that provides support to the clients across UK, Europe and Australia. We have an excellent job opportunity for you
Role - Junior Desktop Engineer
Duration - 6 months
Location - Telford
Role Description:
The role will be a junior technical Support Engineer within the Account Production Services (APS) team, working on the Client Account. Developing technical skills and working as part of a team in Telford to fault find and resolve technical issues that end users maybe experiencing. Supporting Windows 10, Windows 11, MacOS and O365 whilst developing knowledge to support non-standard applications.
Full training will be provided and once completed and you have developed within the role, you may be asked to travel to another Client site to assist with supporting activities. Expenses will be provided.
Day-to-day Tasks:
Provide Desktop Support within Client.
Fault identification and resolution of incidents/requests within contracted SLA targets
Mobile solution support (Mobile Phones and Laptops)
Software and hardware installation
PC Configuration
Building Laptops & MacBooks
Assisting with Stores tasks when required
Creating and maintaining support documentation
When trained you will be expected to work on the Tech Table or Virtual Tech Table assisting end users with technical issues
Technologies you will learn:
Windows 10, Windows 11 and MacOS
Microsoft Office 2016 O365
Hardware - Desktops, Laptops, Tablets, Mobile Phones and Printers
Cisco AnyConnect VPN, SCCM, Active Directory,
Various software products, applications, and services
WiFi Access Points and basic networking principles
Meeting room technology
Technical Skills Required:
Mandatory Skills:
Knowledge of Windows 10 and or Windows 11
Knowledge of Microsoft Office products (Outlook, Excel, Word, Powerpoint, MS Teams and OneDrive
Knowledge of Apple devices (MacBooks, iPads and MacOS)
Hardware Familiarity (Desktop, Laptop, Printers)
Beneficial (but not necessary) skills to have:
Knowledge of ServiceNow Management tools
Knowledge of Mobility Solutions
Knowledge of the Microsoft Power Platform
Previous experience in PC Hardware/Software support
Active Directory
Understanding of basic networking principles
MCSE Certification
Business Skills:
Mandatory Skills:
Excellent Communication skills (verbal and written)
Customer service
Time Management
Organisation
Willingness and desire to learn and develop
Trustworthy
Interest in computers
Desirable Skills:
Able to perform under pressure and meet tight deadlines
Analytical and methodical approach to problem solving
Must be self-driven and have the ability to use initiative and tenacity to resolve issues
Able to work with minimum supervision
Team player who can work with other Client teams to provide a service to the client with an agreed SLA