Description
KNOWLEDGE AND ONBOARDING ANALYST
A globally leading Insurance company are on the market for a Knowledge and Onboarding Analyst!
- 6-12 month contract
- Remote working for the foreseeable (office in Milton Keynes)
- £128 per day (PAYE)
As a Knowledge and Onboarding Analyst you will play an integral role within the business affecting all levels of colleagues & stakeholders in every region.
ROLE
Your core responsibility is to represent the Service Desk, managing stakeholder expectations and performing the necessary tasks to ensure successful onboarding and Service Desk support readiness for any new services or applications.
- Operating as a Knowledge Manager for Projects & Onboarding, Training, Knowledge Base, Process Management and Ticket Reviews.
- Managing Knowledge Base (KB) through article creation, deletion, and modification based on product onboarding and life cycles.
- Conduct Analyst new hire training & continuous training
- Help define the most efficient and effective support processes, offering solutions to project teams/stakeholders where necessary
- Handling project and onboarding requests, coordinating tasks, drafting communications, and providing status updates to ensure the Service Desk is ready to provide support ahead of go-live date.
- Occasional Service Desk support by diagnosing, reporting and resolving or correcting hardware and software problems (installation, maintenance, troubleshooting etc.)
SKILLS REQUIRED
The ideally Knowledge and Onboarding Analyst would have:
- Service Desk/Call Centre experience
- Client Onboarding experience
- Technical Troubleshooting experience
- Familiar with a variety of the field's concepts, practices, and procedures
- Able to liaise with stakeholders at all levels
WHAT NEXT
If you have a background in Client Onboarding and the above role takes your interest, please hit apply ASAP!
GCS Computer Recruitment Services is acting as an Employment Business in relation to this vacancy.