Description
KYC Remediation Team Leaders. Salford Manchester
We are currently working with a major banking client based in Manchester on a large scale remediation programme and are looking for a number of people to join their team to lead small teams (c 10 in size) initially on a 6 month contract basis that could be extended. Looking ideally March starters.
To be considered, you will need to have experience managing a team within a KYC customer service environment. Ideally you will have maintained corporate customer relationships and possess a knowledge of Know your Customer (KYC) and Customer Due Diligence (CDD).
Your main responsibilities will include:
Managing a team of analysts facilitating inbound and outbound calls relating to requests for KYC/KYB documents for their accounts in Commercial and Business banking - Risk environment.
Working with remediation analysts to gather required documentation from clients
Maintaining a high level of customer service
Your skills and experience will ideally include:
Team leader and/or management experience
Strong stakeholder management skills
Excellent communication skills
The ability to take ownership and follow up on issues and queries in a timely manner
KYC and CDD knowledge