Description
Using your background in 3rd line support for a DMS (iManage, Netdoc's, worksite, filesite, desksite, or any other), you will be tasked (50.50) with providing supporting as well as creating the strategy/roadmaps for applications for the short medium and long-term.
Responsibilities
- Technical lead on projects, working alongside the IT Project Manager or assigned management resource.
- Be actively involved in the selection of new systems and lead the implementation of new solutions.
- Be involved in the planning and analysis stages of new systems, liaising with stakeholders and potential suppliers. On smaller projects this may mean sole IT responsibility in this area.
- Keep up to date with available software, technology and trends and make recommendations regarding upgrades or new systems which could benefit the firm.
- Ensure that applications meet business requirements and goals, fulfil end-user requirements, and identify and resolve systems issues.
- Provide high level support for current systems to the IT team and other members of the firm.
- Plan and execute upgrades and maintenance for in place systems.
- Adapt and modify existing systems to meet the changing needs of the firm or to integrate them with an incoming system.
- Take an active interest in our systems and ensure we are getting the best value from the products we own.
- Commercial awareness, understanding licencing models and ensuring cost control is maintained.
- Provide a 3rd line support function, assisting the IT team with escalated support issues. Working with IT staff, external support personnel, and any other Farrer & Co staff and fully utilising documentation and online resources to resolve any problems.
- Help devise and implement deployment strategies for server and desktop applications, including any Scripting or automated install.
- Documentation of systems and processes.
- Take a lead role in business continuity planning and testing.
Skills and Experience
- Ability to learn new systems quickly
- Excellent rapport with end users. Able to build relationships
- Excellent troubleshooting and diagnostic skills
- Ability to create clear and concise technical documentation
- Appreciation of a 450+ user environment and IT functions
- Managing or sourcing software solutions
- Managing project based and ad-hoc support driven work
- Knowledge of applicable data privacy practices and laws.
Technical Skills:
- DMS background (worksite, filesite, desksite, Netdocuments, Imanage or any other)
- Microsoft Office 365 - As well as managing an Office 365 click to run implementation, experience implementing and supporting Teams and/or SharePoint online would be advantageous
- Microsoft Azure & O365 administrative portal experience relating to configuration, management and support of services
- Development and support of Word templates and macros
- Ability to write code in the following: .NET, C#, VBScript, VBA, ASP/ASP.NET, T-SQL, PowerShell
- Experience of managing and supporting applications in a Microsoft Azure IaaS/PaaS environment.
- Experience in managing the following systems:
- Systems Centre Configuration Manager including application packaging and deployment
- Document Management system, ideally NetDocuments
- Security Barriers tool - ideally IntApp Walls
- Workflow - Ideally IntApp Flow and Integrate
- Practice Management System - Aderant 8
- InterAction CRM
- Digital Dictation - ideally BigHand