Description
Location: Remote currently (some travel to Wakefield late 2021)
Day rate: Circa £350 - £450 per day
Job type: Contract
Start date: ASAP
Contract Length: 3-6 months
Working hours: 8am - 6pm, weekend work will also be required
Solutionize Global is one of the UK's fastest growing Managed Service Providers, some of our clients include top tier technology companies and we are also a Dell Gold Partner. We are looking for two highly experienced ITIL certified Major Incident Managers for an exciting engagement as part of a wider programme of work we are delivering.
Responsibilities:
- Management of highly complex incidents across multiple suppliers both internally and externally
- Escalating issues where appropriate and required
- Management of Major Incident, Problem, Change and Risk Management processes
- Management of change and release activity
- Organisation and coordination of investigation of events and monitoring of events
- Continuously looking to improve the service through the implementation of effective service improvement activities
- Responsible for reporting on service improvement across various KPI's
- Management of service providers, reviewing service performance and building strong supplier relationships
Experience Required:
- ITIL v3 or v4 Service Management certification or equivalent practical experience
- Strong stakeholder management capability
- Systems integration and 3rd party supplier management experience
- Previous demonstrable experience and knowledge of Incident, Change & Process Management
- Experience working with multiple high profile incidents
- Candidates must be okay with weekend shift work
If this sounds like the perfect opportunity for you then please apply or get in touch with a member of the SG Talent Team today.