Description
On behalf of our client, we are currently recruiting for an MS Dynamics Functional Consultant for them on a contract basis. Manchester based but will be fully remote. This will be a role via Umbrella.
If you are available please click on the link to apply and Ben from Experis will call you!
Job Description:
Key Technical Skills
Dynamics 365 CRM Applications Product Management Business and functional analyst skills Data analysis
Role Spec
The Field Service functional consultant role and certification
You fit the profile for this certification if you're a functional consultant with responsibility for using Dynamics 365 Field Service to implement solutions that manage resources which complete the Field Service life cycle.
Functional consultants collaborate with the designers of Field Service processes. They implement these processes, configure default administration areas of the Field Service application, deploy the Connected Field Service (IoT) solution and the mobile application, and implement any additional customizations needed. Field Service functional consultants are responsible for the configuration and deployment of the Field Service application in conjunction with the core customer service application.
As a candidate for this certification, you must know how to configure and customize components of the Field Service application, including configuring services, resources, characteristics, incidents, inventory integration, service agreements, resource scheduling, work orders, service tasks, user roles, settings, the Connected Field Service solution, and configuration of the Field Service Mobile application. You should also be familiar with the Microsoft Power Apps-based mobile application.
As a functional consultant in this role, you need experience working on teams with project managers, developers, and solution architects, plus a minimum of one to three years of experience as a functional consultant implementing Dynamics 365.
Must Have
Functional and technical knowledge of Microsoft Dynamics 365 CRM Applications (Field Service module).
Collaborate with Product Management and Business Process Owners in shaping the requirement to use OOB capability and provide low level design in case of customization.
Serve as a liaison between business and technology to translate business solutions, designs, and processes into development work for developers
Hands on experience on D365 customization using plugin, custom WF activity & function app. This will enable to shape/size the requirements with the product owners
Support D365 CRM applications through maintenance, form/dashboard & workflow customizations, end-user guidance
Proactively document solutions, processes, designs and lessons learned
Incorporate learnings into future solution design considerations
Work closely within the technology team to shape the technical landscape of the assigned application processes and technology
Identify and manage risks with timely reporting and escalation of such risks and issues
Nice to Have
Scaled Agile Framework - Product Ownership
Azure CI/CD pipeline understanding
Azure Cloud technology experience
Data integration skills