Description
JUNIOR MS Project COORDINATOR (WINDOWS 7, ITIL, MIDDLEWARE PRODUCTS)
The contract is with a large organisation to be on assignment at a European site in Luxembourg. The client is seeking a Junior MS Project Coordinator. The candidate needs to have a complete overview of IT Infrastructure Management
- System Management
- Database Management
- Network Management
- Service Level Agreement Management
- Service Catalogue Definition
This is a junior role and the candidate should have 1 to 2 years' experience in IT infrastructure management.
ITIL Certification is mandatory
RESPONSIBILITIES
- Change Management - Qualification, assignment, communication, coordination and follow-up of requests (tickets) & RfCs
- Support Project Managers into the follow up of the tasks.
- Track and Report the progress about requests fulfilment in order to comply service level agreements (SLA);
- Escalate issues related to the customer requests by following defined escalation process.
- Prepare reporting, organise the meeting and communicate agenda and meeting minutes to respective audience.
- Participate of the writing, review and handover of the Standard Operation Procedure and Work Instructions.
- Able to lead and coordinate small projects
QUALIFICATIONS
Business Skills
ITIL v3 - Foundation Certification - mandatory
Knowledge of European Institutions or Public Sector
Technical Skills and Experience
- Exposure to IT project management, in application architecture for information systems and in computer services operations.
- Knowledge of modern information system technical architecture (multi-tiers applications, IT infrastructure, etc);
- A general understanding of some of following Middleware products: Oracle, WebLogic, ColdFusion, Documentum, Business Object, LAMP/T stack running under SOLARIS, Linux or WINDOWS;
- A good experience in Operational environment or Datacentre.
Social & Organizational Skills
- Demonstrated teamwork spirit to ensure the continuity of the service;
- Solution driven attitude and customer service orientated;
- Ability to work in a sometimes stressful environment and adhere to procedures;
- Ability to prioritise activities to ensure adequate system operations;
- Flexibility and adaptability to respond promptly to requirements;
- Good communication skills and common sense;
- Good understanding and analysis of described situations;
- Ability to contribute to the Continuous Service Improvement Program (CSIP).
Basic Computer Skills
Operating Systems
Windows XP
Windows 7 - mandatory
Office Automation
Microsoft Office
Open Office - optional
Languages
English - spoken and written - mandatory
French - an asset