Description
Multi-Channel Programme ManagerChannel Integration Manager
Multi-Channel Optimisation Manager
My client, a leading UK Bank, are looking for a Multi-Channel Programme Manager to work out of their London offices on a long term contract basis.
The Multi-Channel Programme Manager is required to help support the Global Head of Channel Integration in the execution of a multi-channel strategy that materially improves the cost effectiveness of the Group's distribution network and activities, whilst driving revenues through greater penetration of online sales. The key is delivering both multichannel capabilities and a holistic business model that ensures all channels operate in a cohesive and aligned manner. This represents a significant transformation challenge for the Group where many channels are managed and operate independently today and require greater integration between digital, contact centres and physical distribution.
The successful Multi-Channel Programme Manager will have the following:
- Superb demonstrable experience leading large-scale change across mutliple banking channels, such as Branch, Contact Centre & Digital channels
- Strong leadership, strategic planning, problem-solving, communications, interpersonal, motivational, negotiation, project management, sales, process management and analytical skills.
- A thorough understanding of a multi-channel business model and both internal and external best practice is essential.
- A good knowledge of the latest multichannel and digital developments across all industries.
- Professional qualifications related to programme / process management preferred
- Proven skills in channel optimisation and migration
- Strong ability to continually make trade-off decisions and build consensus.
- Strong ability to use numerical data to develop tactical plans within the broad context of strategic plans.
- Strong stakeholder management skills
- Strong customer focus and understanding of different consumer cultures.
If you are interested and meet the above requirements then please apply for the Multi-Channel Programme Manager position immediately.
Key words: multi channel, channel integration, channel optimisation, digital, programme manager, strategy, online sales, online channels, retail banking, london
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