Description
MW Back Office Engineer (Transmission)We are currently recruiting for our client, a prestigious telecommunications company, for a Microwave Back Office Engineer (Transmission), to join their business in North Africa.
Position Title: MW Back Office Engineer (Transmission)
Position Type: Contract
Start Date: July 2017
Location: Morocco
Contact: Marian Cretu |
Responsibilities:
- Monitors the working of TX MW network components;
- Experienced on Huawei MW equipment or NEC MW equipment or both;
- Ensures they are active and problem-free;
- Determines problems in the network and identifies the nature of the problem. Using early and preventive measures, problems are identified at an early stage and can be settled before becoming severe;
- Reports to BO TX Team Leader and/or BO Manager;
- Providing support to teams (FM) on site to troubleshooting the fault;
- Tracking network troubleshooting of faults from the time of their occurrence till the time of their resolution;
- Record and report logs. The logs are made only for internal database purposed, such as Daily Fault Log, Planned Work Monitoring, Complaint Handling, and Problem Summary Log;
- Provide interface to the Customer Care, Network Field Services, Network Optimization & Performance, Vendor, etc;
- Participate in the trouble ticket process overview and monitor the closure rate against set SLA times;
- During network failure and while the problem still persists, check the SLA time remaining. This is based on the Escalation Matrix;
- Ensure for all tickets outside the SLA are escalated to the Network Operations Engineer;
- Issue and monitor Change Orders implementations to ensure that the intended objectives are achieved;
- Updates the Change Register and establishes the links to the Data Depository on the Managed Service folder under Change Management folder;
- Implement Changes to internal business processes, practices and interfaces that have been established and required changes or improvements;
- Produces reports to compare actual versus agreed upon service levels at the end of an SLA evaluation term;
- Maintain operational status of the access and core network using the Network tools, procedures, documents and routines;
- Perform basic fault handling;
- Understudy External and Internal High Level Support staff and acquire necessary skills to handle Network Operations and maintenance activities;
- Routine maintenance tasks on the network nodes as per the schedule;
- Service desk handling for internal and external customers through incident management;
- General housekeeping duties and cleanliness of nodes accessible to Network Operations;
- Timely communication / updates of events that can affect network quality and availability;
- Implement projects as per work assignment to Network Operations Escalations and reporting to Network operations Supervisor;
Qualification
- More than 5 years experience in all field related activities concerning Huawei or NEC Microwave equipment;
- Experience in handling customer escalations and managing expectations;
- Knowledge in operating NMS and ticketing systems .product line professional;
- Knowledge in ITIL processes for Incident, Problem, and Change management;
- B.Sc. level in Electrical Engineering / Telecommunication, Computer Science / Computer Engineering or equivalent;
- Self-supervised worker, Self-motivated learner, Creative;
- Resilience and capable working on SHIFTS as well as emergency unscheduled work;
- Team player with good communication skills;
- Able to work closely with peers and other business units;
- Good documentation skills and attention to details;
- Highly organized, structured and calm personality capable of prioritizing competing tasks/challenges that the network presents to the incumbent;
- Can do spirit driven by the customer centric approach towards tasks and work in general;
- Adaptable, used to working to tight time scales, motivated to manage own time, works well on own and with a team;
- English is mandatory, French and Arabic are a great added-value.
Please submit your CV to: Sales(at)manningglobal com
Quoting reference: MGMC_MWBOET_8236
Or call Marian on: