NICE CXone AI & Automation Developer

NICE CXone AI & Automation Developer

Location: Remote (occasional travel)
Day Rate: Competitive - market rate
Duration: 6 months initial, extension possible
Clearance: Must be SC eligible
Sector: Public

A major public sector organisation is looking for a NICE CXone AI & Automation Developer to design, build, test and optimise AI-enabled customer and adviser experiences on NICE CXone - self-service, virtual agents, adviser-assist and workflow automation - with a strong focus on safe, effective automation that reduces avoidable effort.

Key responsibilities:

• Build conversational AI journeys - intents, entities, dialogue flows, prompts and escalation paths
• Develop solutions using CXone Autopilot, Copilot and related AI capabilities
• Deliver self-service use cases with clear containment, fallback and human hand-off
• Implement adviser-assist features such as knowledge support, summarisation and next-best-action
• Integrate AI solutions with CXone, CRM, knowledge platforms and enterprise APIs
• Test, monitor and optimise AI behaviour, applying privacy, security, accessibility and responsible-AI controls

Essential skills and experience:

• 4+ years in conversational AI, automation or software engineering
• Hands-on delivery of conversational AI or contact-centre automation
• Virtual agents, intent/entity/dialogue modelling and prompt design
• Knowledge grounding/retrieval (RAG) approaches
• API and workflow integration with CRM and enterprise services
• AI testing, evaluation, monitoring and performance optimisation

Desirable:

• Hands-on NICE CXone Autopilot or Copilot implementation
• NICE AI/automation certification (eg NCAE)
• Cognigy, NICE Interaction Analytics or CXone Studio experience
• Designing accessible conversational services

One-stage interview process - please apply with your latest CV and day rate expectations.