NICE CXone Integration Architect

Stealth IT Consulting

Not Specified,  United Kingdom
On-siteFreelanceDuration 6 months
TelecommunicationsComputer Telephony IntegrationSolution ArchitectureSystems IntegrationEnterprise Application IntegrationCloud Integration

Description

NICE CXone Integration Architect

Location: Remote (occasional travel)
Day Rate: Competitive - market rate
Duration: 6 months initial, extension possible
Clearance: Must be SC eligible
Sector: Public

A major public sector organisation is looking for a NICE CXone Integration Architect to own the integration architecture for a NICE CXone contact centre platform - designing secure, resilient integrations between CXone, CRM, case management and enterprise systems, and setting the API standards and patterns teams build to.

Key responsibilities:

  • Design end-to-end integration architecture across CXone and enterprise systems
  • Define API contracts, integration standards and reusable patterns
  • Design Real Time customer-data and agent-desktop integrations
  • Set security, authentication and data-handling controls for integrations
  • Design for monitoring, error handling, resilience and failure recovery
  • Produce architecture documentation and guide delivery teams

Essential skills and experience:

  • 8+ years in enterprise integration, API or solution architecture
  • Strong integration design experience with NICE CXone or complex CCaaS environments
  • REST APIs, JSON, webhooks and event-driven integration
  • API gateways and middleware
  • OAuth 2.0, OpenID Connect and token-based authentication
  • CRM integration (eg Salesforce, Dynamics) and cloud integration patterns

Desirable:

  • NICE CXone certification
  • Experience in large public sector or regulated environments

One-stage interview process - please apply with your latest CV and day rate expectations.

Application form