NICE CXone Platform Engineer
Stealth IT Consulting
Not Specified, United Kingdom
Description
NICE CXone Platform Engineer
Location: Remote (occasional travel)
Day Rate: Competitive - market rate
Duration: 6 months initial, extension possible
Clearance: Must be SC eligible
Sector: Public
A major public sector organisation is looking for a NICE CXone Platform Engineer to configure, manage and support a NICE CXone contact centre platform - routing, users, digital channels, identity and environments - keeping it secure, stable and production-ready.
Key responsibilities:
- Configure ACD, skills, queues and routing
- Manage users, teams, roles, permissions, SSO and RBAC
- Configure Digital Experience channels and campaigns
- Manage environments, configuration and controlled releases
- Monitor, troubleshoot and analyse platform performance
- Support testing, deployments, rollback and operational handover
Essential skills and experience:
- 5+ years in CCaaS, contact-centre technology or SaaS platform engineering
- Strong, recent hands-on NICE CXone configuration and implementation
- SSO, identity federation and RBAC
- Monitoring, logging and performance analysis
- Good understanding of SIP, VoIP and contact-centre telephony
- REST APIs, enterprise integrations, security and change control
Desirable:
- NICE CXone certification
- Public sector or regulated environment experience
One-stage interview process - please apply with your latest CV and day rate expectations.