NICE CXone Solution Architect

Stealth IT Consulting

Not Specified,  United Kingdom
On-siteFreelanceDuration 6 months
Universities and Authorities and AssociationsSolution Architecture

Description

NICE CXone Solution Architect

Location: Remote (occasional travel)
Day Rate: Competitive - market rate
Duration: 6 months initial, extension possible
Clearance: Must be SC eligible
Sector: Public

A major public sector organisation is looking for a NICE CXone Solution Architect to own the end-to-end architecture of a complex NICE CXone contact centre implementation - from routing and IVR to digital, workforce management, integrations and telephony - and lead technical decisions across multidisciplinary teams.

Key responsibilities:

  • Own end-to-end CXone solution architecture and design
  • Design ACD, IVR, Studio and omnichannel routing solutions
  • Shape digital engagement, WFM/WEM, quality and analytics capabilities
  • Design CRM and enterprise integrations and telephony architecture
  • Define non-functional design - security, resilience and performance
  • Run workshops, produce design documentation and provide technical assurance

Essential skills and experience:

  • 8+ years in contact centre/CCaaS architecture
  • Strong, recent hands-on NICE CXone architecture and implementation
  • ACD, IVR, CXone Studio and skills-based routing
  • REST APIs, webhooks, CRM and enterprise integration
  • SIP, VoIP and telephony architecture
  • Excellent stakeholder communication and workshop facilitation

Desirable:

  • NICE CXone certification
  • Large-scale public sector contact centre experience

One-stage interview process - please apply with your latest CV and day rate expectations.

Application form