NICE CXone Studio Developer

Stealth IT Consulting

Not Specified,  United Kingdom
On-siteFreelanceDuration 6 months

Description

NICE CXone Studio Developer

Location: Remote (occasional travel)
Day Rate: Competitive - market rate
Duration: 6 months initial, extension possible
Clearance: Must be SC eligible
Sector: Public

A major public sector organisation is looking for a NICE CXone Studio Developer to design, build and test IVR, call-flow and routing solutions in NICE CXone Studio - covering both normal and exception paths - across development, test and production.

Key responsibilities:

  • Develop CXone Studio scripts, IVR and call flows
  • Build ACD, queue, skills and routing logic
  • Create reusable components using variables and branching
  • Integrate Studio with REST APIs and web services
  • Design normal and exception/failure paths for customer interactions
  • Test through unit, integration and end-to-end testing, and support releases

Essential skills and experience:

  • 4+ years in contact-centre, IVR, workflow or application development
  • Strong, recent hands-on NICE CXone Studio development
  • IVR and call-flow development, routing and queues
  • REST APIs, web services, JSON and XML
  • Tracing, debugging and error handling
  • Source control, release management and deployment practices

Desirable:

  • NICE CXone certification
  • Public sector or regulated environment experience

One-stage interview process - please apply with your latest CV and day rate expectations.

Application form