NICE CXone Technical Lead

Stealth IT Consulting

Not Specified,  United Kingdom
On-siteFreelanceDuration 6 months
Universities and Authorities and AssociationsTechnical Management

Description

NICE CXone Technical Lead

Location: Remote (occasional travel)
Day Rate: Competitive - market rate
Duration: 6 months initial, extension possible
Clearance: Must be SC eligible
Sector: Public

A major public sector organisation is looking for a NICE CXone Technical Lead to technically lead a multidisciplinary engineering team delivering a complex NICE CXone implementation - setting engineering standards, reviewing work and making sure solutions are secure, resilient and supportable.

Key responsibilities:

  • Technically lead CXone engineers across routing, Studio, digital and integrations
  • Set reusable engineering patterns, standards and quality gates
  • Review code, scripts, configuration and technical implementations
  • Oversee environment and release management
  • Troubleshoot complex issues across integrated systems and customer journeys
  • Support go-live, operational readiness and handover

Essential skills and experience:

  • 8+ years in CCaaS or contact-centre technology
  • Significant recent hands-on NICE CXone implementation
  • Experience leading engineering teams on complex CCaaS programmes
  • CXone ACD/routing, Studio/IVR and Digital Experience
  • REST APIs, enterprise integrations, SSO and RBAC
  • WFM/WEM, quality management, reporting and monitoring

Desirable:

  • NICE CXone certification
  • Large-scale public sector delivery experience

One-stage interview process - please apply with your latest CV and day rate expectations.

Application form