NICE CXone Voice & Connectivity Engineer

Stealth IT Consulting

Not Specified,  United Kingdom
On-siteFreelanceDuration 6 months
TelecommunicationsVoIPCisco Certified Internetwork ExpertCisco Certified Internetwork Expert (CCIE) VoiceCisco Certified Network Professional VoiceCisco Systems VPN ClientComputer Telephony IntegrationCisco AnyconnectCisco Voip

Description

NICE CXone Voice & Connectivity Engineer

Location: Remote (occasional travel)
Day Rate: Competitive - market rate
Duration: 6 months initial, extension possible
Clearance: Must be SC eligible
Sector: Public

A major public sector organisation is looking for a NICE CXone Voice & Connectivity Engineer to design and implement resilient voice connectivity for a NICE CXone contact centre - SIP trunking, SBCs and carrier interconnects - and resolve complex voice-quality and connectivity issues.

Key responsibilities:

  • Implement CCaaS voice connectivity, SIP trunking and carrier interconnects
  • Configure SBCs, voice routing and secure signalling (TLS/SRTP)
  • Design resilient, highly available voice services
  • Support carrier and number-routing migrations
  • Diagnose voice-quality and connectivity issues
  • Produce network and telephony documentation

Essential skills and experience:

  • 6+ years in enterprise voice, contact-centre telephony or network engineering
  • Hands-on CCaaS voice connectivity, ideally with NICE CXone
  • SIP call flows, VoIP, SIP trunking and SBCs
  • SDP and codec negotiation, TLS, SRTP and certificates
  • TCP/IP, DNS, NAT and Firewall troubleshooting
  • SIP and network diagnostic tools

Desirable:

  • NICE CXone certification
  • Carrier migration experience in large organisations

One-stage interview process - please apply with your latest CV and day rate expectations.

Application form