Description
Position is a support role requiring more work direction whereby worker follows generally defined procedures.
Worker provides general office clerical support duties to include:
SERVICE INBOX
Actioning emails in Service Inbox which will include:
Call closing Logging calls
Dealing with customer enquiries
Despatching spare parts to library engineers
Actioning Internet response enquiries
Forwarding emails to relevant persons
XT-1 HEADSETS
XT-1 Headsets Administration to include:
Despatch paperwork for replacement units
Call logging for faulty units being returned
Actioning discrepancies for non-collection
Call closing for repaired units
Answering telephone
Arranging carrier collections
Despatch of repaired units Inter-Company order pricing
Filing
Any other duties as required