Description
Job Brief:
We are seeking an experienced On-Site Technician Support Engineer to join our team. The ideal candidate will have strong technical skills, including experience with on-site support, familiarity with ticketing systems like ServiceNow, and proficiency with Windows operating systems and various software applications. Knowledge of Apple OSX, IoS, and Mac systems is desirable but not mandatory. The successful candidate will demonstrate excellent problem-solving abilities, a customer-centric approach, and fluency in Dutch and English.
Expected Skills:
Experience with on-site support and ServiceNow ticketing system
Familiarity with Windows operating system and various software applications
Desirable experience with Apple OSX, IoS, and Mac systems
Proficiency in Managed Print Service (MPS), configuring mobile phones (Apple and Android), and MS Office 365
Fluent in Dutch and English
Ability to organize and maintain records and files
Strong problem-solving skills
Customer-centric approach
At least 1 to 2 years of professional experience
Expected Tasks:
As an Onsite IT Support Engineer, you will:
Diagnose, troubleshoot, and resolve hardware, software, and operating system issues
Work independently or in a team
Install, upgrade, support, and troubleshoot end-user workspace hardware such as desktops, laptops, printers, and mobile devices
Analyze errors, maintain hardware, install/remove workstations, install and configure new software, and manage user accounts via Active Directory
Implement software and operating systems
Manage asset and inventory
Open tickets for end-user incidents in the dedicated tool and utilize knowledge articles to find solutions
Provide end-user support related to mobile services at agreed-upon locations
Open incidents/requests on behalf of end users according to available rights and agreed processes
Adhere to standard support hours: Monday to Friday, 08:00 to 17:00, excluding holidays and weekends
Support Location:
Den Bosch, Netherlands (exact address to be announced)
On-site work is required; working from home is not acceptable