Description
Operations Delivery Manager
IT operations, Finance, IT Infrastructure, ITIL
The individual should be from strong operations background ideally should have worked within Financial Services organisation. They would have had end to end responsibilities for IT operations particularly in Infrastructure space covering Data Centre Services. In terms of applications, this is general understanding of application environment but not specific applications per se. They do not need to have deep understanding of applications. Primary requirement is Infrastructure environment who understand (Compute, Virtualisation, Storage, Infra Monitoring etc). ITIL at Foundation level will suffice but would expect practical understanding of the key process and applying them in driving operations and continuous improvement.
They should have worked within an outsourced environment either in a client facing role running operations or working in a client company and receiver of outsourced services. It is important that they have experience in offshore delivery.
Requirements:
IT Operations working with an offshore team
They will be managing a team of circa 10 onshore Indian guys who are supported by 20 at offshore. There will be an offshore service delivery manager
Excellent stakeholder management capabilities
Very good experience in managing large scale, green field projects.
Key points:
Should have good technical grounding in Data Centre technologies
Some knowledge of 3 tier application environment an advantage
Good ITIL knowledge particularly, Incident, Problem and Change Management
Experience in onsite/offshore delivery model
Good experience in identifying opportunity to driving service improvement
If of interest or would like to refer someone, please share your updated CV at (see below)