Description
Next Ventures are urgently seeking an experienced Oracle Support consultant with extensive knowledge in Oracle Finance, Oracle Order Management and Oracle Service contracts
JOB:
The Oracle Support Engineer will be the linking pin between business and IT, and between end users and second-line support by third parties. The main responsibility is to support the Back Office and his/her affiliates, in particular the Administration & Customer Support and Finance departments, in their processes (service contracts, order management, fulfilment and financial administration). The Oracle Support Engineer provides first-line support to the end users of said departments and in addition, to the Purchase department. Furthermore, s/he administers changes in the global ticketing environments and solves issues for end users. In addition, the Oracle Support Engineer acts as an intermediary for second-line support provided by external parties and safeguards the general overview of CLIENT and affiliates business needs in relation to the carrying out of further Oracle projects.
PROFILE:
Responsibilities
- Provide first-line support to the Finance & Purchase departments
- Analyze and resolve Oracle application issues
- Support functional configuration, implementation and production activities
- Initiate and manage problem reports for resolution
- Translate business requirements into implementation advice for third parties
- Manage and coordinate issue resolution with third parties
Requirements and characteristics
- BA/BS in a technical field or equivalent experience
- Solid (functional) knowledge of Oracle E-business R12 Suite, in particular Finance GL/AP/AR (including Banking Gateway), Order Management and Service Contracts
- Proven experience in providing customer support, maintenance and (preferably) consultancy
- Knowledge of and experience with SQL & PL/SQL
Skills
- Strong analytical and problem solving skills
- Good communication skills (spoken and written) in Dutch and English (required)
Apply now to (see below)