Description
We are looking for an Oracle Fusion support Team Manager to work within the public sector.
Location: Hybrid - Croydon - 2 days per month attendance
About the role: Improvement Programme for its Oracle-hosted Fusion ERP platform which provides the clients operational backbone across finance, procurement and HR (ie, ERP and HCM).
The ideal candidates will have a proven Support Team Management experience, with the following skills/experience:
- Overall responsibility for the Oracle Fusion support team of 8 staff covering first and second line support activities and requests
- Leading on the quarterly updates ensuring effective planning, engagement, and testing
- Management of third parties- including raising and escalation of tickets for 3rd line support
- Stakeholder engagement and comms
- Oversight of systems usage (access control, licensing, audit monitoring)
- Experience of running a support team using a help desk ticketing system (we use Freshdesk) covering 1st, 2nd, and 3rd line support processes
- knowledge and experience of Oracle Fusion SaaS-hosted solution - ideally both ERP and HCM modules (ERP is a higher priority)