Description
Role
* Processes all customer orders in a timely manner.
* Reviews all incoming orders for compliance to company booking/revenue recognition requirements.
* Ensures adherence to customer and contract requirements.
* Verifies new customers, adds order notes and addresses, pricing and discounts as specified by company/department policies and procedures.
* Acts as primary liaison between Sales and internal departments.
* Ensures departmental metrics are maintained
* Manages customer needs throughout the order cycle ensuring customer satisfaction via process and order-related problem solving.
* Manages and resolves backlog issues including order holds, complete orders, customer request dates and export compliance.
* Participates in key meetings & conference calls
* Ensures adherence to the corporate export compliance program.
* Research, request, administer and track return material authorizations (RMAs) for revenue and non-revenue shipments.
* Manages all customer inquiries and maintains customer files.
* Supports audits (internal, external, TL9000).
* Ad hoc project work as necessary.
Requirements
* Third Level Qualification preferred
* Working experience order management experience in a multinational environment
* ERP experience. Knowledge of Oracle preferred but not a prerequisite
* Demonstrate process improvement & experience working in a process controlled environment eg Sarbanes Oxley
* Knowledge of European languages is desirable
* Excellent working knowledge of Microsoft Suite
* Strong verbal and written communication skills required.
* Ability to prioritize tasks and meet deadlines and handle fluctuating workloads required.
* Flexibility and the ability to adapt to change and take on new types of work/projects required.
* Demonstrates problem resolution & negotiation skills
* Able to work individually (self starter) and in a team environment
* Display attention to detail