Performance Analyst | Martyn's Law Digital Service | Remote

Performance Analyst | Martyn's Law Digital Service | Remote

BPSS to start - SC eligibility required

Shape how a new public sector digital service measures success, understands its users and improves through evidence.

Synergize Consulting is seeking an experienced Performance Analyst to establish and embed performance measurement for the Martyn's Law digital service. The service will help organisations and individuals understand whether the law applies to them, submit notifications and interact with regulatory processes.

You'll work across product, user research, service design, engineering and Security Industry Authority (SIA) operational teams. Your insights will help identify where users encounter difficulties, guide product priorities and inform decisions about service readiness and scaling.

Your engagement at a glance

• Location: Remote.

• Clearance: BPSS certificate required to start. You must be eligible for SC clearance; existing SC is not required.

• Nationality: UK nationals or dual nationals, as specified by the client.

• Onboarding: Additional vetting applies and may extend the usual onboarding timeframe.

The opportunity

This role offers ownership of a performance capability from its foundations. You'll define meaningful outcomes, shape analytics implementation and connect digital journey data with operational evidence.

Your work will help the team understand whether users can complete essential tasks, why journeys fail and which improvements have the greatest impact.

What you'll be doing

• Developing a performance framework aligned with user needs, service outcomes and operational objectives.

• Defining KPIs covering adoption, completion, accessibility, satisfaction, efficiency and effectiveness.

• Establishing baselines and measurement approaches for private beta, public beta and live service.

• Defining analytics requirements for eligibility checking and notification journeys.

• Working with developers to implement and validate event tracking, including Google Analytics 4 where appropriate.

• Analysing funnels, abandonment, errors and points of friction.

• Combining quantitative findings with user research and operational feedback.

• Exploring measures for notification processing, case progression, rework, exceptions and operational demand.

• Creating accessible dashboards and clear recommendations for delivery teams and senior stakeholders.

• Embedding insight into sprint reviews, product prioritisation, service assessments and readiness decisions.

• Ensuring analytics respects privacy, consent, data minimisation and accessibility requirements.

What you'll bring

• Experience as a Performance Analyst within Agile digital service delivery.

• A strong track record of defining performance frameworks, KPIs and outcome measures.

• Practical experience with GA4 or comparable digital analytics tools, alongside reporting and visualisation platforms.

• Experience with event tracking, funnel analysis, journey analytics and data quality assurance.

• Strong analytical judgement across complex quantitative and qualitative evidence.

• The ability to explain findings clearly to technical and non-technical audiences.

• Experience collaborating with product managers, user researchers, service designers and engineers.

• An understanding of privacy and responsible analytics practices.

Experience with government digital services, GDS Service Standard assessments, Power BI, SQL, Microsoft Dynamics reporting or operational casework would strengthen your application.

What success looks like

During your first four to six weeks, you'll aim to establish an initial measurement framework, agree analytics requirements, validate available tracking and develop an initial dashboard. You'll also prioritise the questions private beta needs to answer and create a regular process for turning findings into product decisions.

Apply with your latest CV and availability, highlighting where your analysis has influenced digital service improvements.