ProAlpha Consultant
Infoplus Technologies GmbH
Contact person: Jean-Paul Ullrich
Frankfurt am Main, Germany
Description
Job Title/ Role(s)
ProAlpha Consultant
Job Location/Client Location (with City & State)
Germany, Any location
Working model? (Remote/Onsite/Hybrid)- If Hybrid: How many days in a week resource needs to report to Onsite
Remote/Hybrid
Required German language skills
B2
Required English language skills
C1
Min Years of Experience
5 to 10
Min 3 mandatory and 2 nice to have skills
1. Senior ProAlpha Consultant
2. Having knowledge on Sales and Marketing (ProAlpha)
Job Description
Key Responsibilities
Application Support
Provide Level 2/Level 3 support for ProAlpha ERP modules.
Analyze, troubleshoot, and resolve incidents and service requests.
Monitor application performance and identify potential issues proactively.
Ensure compliance with agreed service levels (SLAs).
Incident & Problem Management
Investigate and resolve production issues.
Perform root cause analysis (RCA) for recurring incidents.
Coordinate with technical teams and vendors for complex issue resolution.
Maintain incident documentation and knowledge articles.
Change & Enhancement Management
Gather and analyze business requirements.
Configure and implement approved ProAlpha enhancements.
Support testing activities including SIT and UAT.
Prepare transport and deployment documentation.
User & Business Support
Provide functional guidance to business users.
Conduct end-user training and knowledge transfer sessions.
Support month-end, quarter-end, and year-end business activities.
Assist users in process optimization and best practices.
Stakeholder Management
Act as a liaison between business users and technical teams.
Participate in customer review meetings and governance calls.
Provide status updates on incidents, service requests, and enhancement activities.
Ensure high customer satisfaction through effective communication.