Description
Problem Manager
Permanent
Umbrella only
Hybrid - Sheffield 2 days a week
We are actively looking to secure a Problem Manager to join Experis.
Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across 20 clients globally. Our UK operation is growing and has very aggressive plans for expansion over the coming years. We form part of the Manpower group of companies that turn over $20 billion a year collectively.
Experis UK have partnerships with major clients across the UK spanning multiple industries; our approach is a very personal one, with both our clients and our own employees. We are passionate about training, technology and career development.
Job Purpose/The Role:
- Problem Management: Lead the problem management process in accordance with ITIL standards, ensuring that all problems are logged, tracked, and resolved in a timely manner.
- Incident Management Liaison: Work closely with the incident management team to identify recurring incidents and potential problems.
- Root Cause Analysis: Conduct root cause analysis of major incidents and establish procedures to prevent recurrence.
- Preventive Measures: Develop preventive measures and documentation to reduce the impact of incidents that cannot be prevented.
- Change Management: Collaborate with the change management team to implement fixes through the appropriate procedures.
- Knowledge Management: Contribute to the knowledge management process by ensuring that known errors and workarounds are documented and accessible to relevant stakeholders.
- Trend Analysis: Perform trend analysis to identify patterns and trends in incidents and problems, using this information to proactively address potential issues before they impact services.
- Proactive Problem Management: Proactively identify and manage problems before incidents occur, using trend analysis and other predictive techniques.
- Continuous Improvement: Continually improve the problem management process in line with ITIL's principle of continual service improvement.
- Reporting: Generate regular reports on problem management performance, identifying trends and areas for improvement.
- Stakeholder Communication: Communicate effectively with stakeholders at all levels, providing regular updates on problem management activities and progress.
- Training and Mentoring: Train and mentor staff in problem management best practices, including trend analysis and proactive problem management.
Benefits Include:
- Contributory pension scheme
- Employee Assistance Program
- Medical and Dental cover
- 22 days holiday + bank holidays
- Maternity Pay/Shared Parental leave and paternity leave
- Sick pay
Suitable Candidates should submit CVs in the first instance.