Description
Problem Manager - £400PD - Financial Services
I am currently working with a leading global technology consultancy who are looking for a number of Problem Managers to work for a Financial Services business on a project basis. The Problem Manager will play a critical role in identifying, analysing, and resolving IT problems to enhance our operational performance and ensure the delivery of high-quality services to our clients
Key Responsibilities:
- Lead the Problem Management process, including the identification, prioritization, and resolution of IT problems across the organization.
- Conduct thorough root cause analysis to determine the underlying issues causing incidents and recurring problems.
- Collaborate closely with cross-functional teams, including IT support, development, and operations, to drive effective problem resolution.
- Develop and implement proactive measures to prevent the recurrence of incidents and minimize their impact on business operations.
- Maintain accurate records of problem management activities, including incident trends, root cause analysis findings, and resolution actions.
- Communicate effectively with stakeholders at all levels, providing regular updates on problem management activities and outcomes.
Requirements:
- Bachelor's degree in Computer Science, Information Technology, or related field.
- Strong understanding of ITIL framework and its application in problem management.
- Proven experience in problem management within the financial services industry.
- Excellent analytical and problem-solving skills, with the ability to identify complex issues and drive effective solutions.
- Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse teams.
- Strong organizational skills and attention to detail, with the ability to manage multiple priorities in a fast-paced environment.
Please make an application if you feel this position would be relevant for you.