Description
Process Assurance Managers
6 months extendable contract
Utrecht, Netherlands
TELECOMMUNICATIONS EXPERIENCE IS NEEDED!
Skills/technologies required:
Experienced in defining Quality Assurance Processes including KPIs, SLAs
Should understand Project Management concepts - preferably Prince2 concepts
Knowledge of the best practices from CMMI, ITIL, ISO is an added advantage
Experience of different project delivery life cycles- Waterfall, Agile
Auditing Experience
Strong analytical skills
Very good written & oral communication
Role & Responsibilities:
Review Project's Quality Assurance processes in line with customer expectations
Responsible for defining Performance KPI & SLA
Responsible for defining Measurement mechanism and reporting
Schedule & Conduct Process Audits. Audit Quality Gate adherence
Dashboard reporting to senior management on Process/Quality Compliance
Should flag project health status with respect to Quality & Process adherence thus ensuring early warning