Description
Roles and Responsibilities
Order Placement
- Receive complex requisitions, prioritise and set up purchase orders on software system such as Ariba / Oracle for complex and routine orders or for critical / rush orders as assigned.
- Confirm / obtain price and delivery information from supplier.
- Place POs via phone and / or send POs via Ariba ASN, FAX, print and mail when applicable.
- Expedite POs as required.
- Contact internal customers to clarify or provide information as necessary such as to obtain acceptable substitute product or sourcing information.
- Obtain information from or follow up with suppliers to complete order as necessary.
- Utilize procurement software systems such as Ariba and Oracle to the fullest extent.
- Ensure commodity, contract and preferred supplier compliance.
- Complete procurement justification form for POs >$100,000 USD in accordance with established guidelines
- Liaise with other Purchasing personnel to ensure smooth delivery of business transactions.
- Dealing with Procurement related inquiries (supplier and client), addressing or redirecting as appropriate.
- Undertake low level buying (possibly under the direction of other procurement colleagues).
Procurement Helpdesk
- On a rotational basis, support Procurement Helpdesk activities: respond to customer telephone, fax and email communications promptly and with courtesy.
- Identifies and provides immediate resolution on internal customer issues utilizing existing tools and systems. Refer more complex issues to appropriate Procurement representative or other responsible contact.
- Implement approved process improvements resulting in increased customer satisfaction.
Education/Experience
- Third level education preferred
- Requires 2-3 years experience
- 1-2 years experience with Procurement processes, administration, terminology, category knowledge, and advanced error resolution methods.
- Fluent in English is essential
- Fluency in German, Portuguese or Swedish
- Strong computer skills. i.e. MS Word, Excel, Oracle & Ariba
- Excellent interpersonal skills with the ability to show great attention to detail.
- Problem solving skills
- Excellent written and verbal communication skills
- Ability to interact confidently with other locations
- Ability to work in a team environment.
- Ability to prioritise and self manage time and work duties