Description
Product Manager (Retail/Franchise)
Rate: £flexible
Location: London or Bolton
Term: 6 months
Sopra Steria Recruitment are now looking for a Product Manager to join a fantastic organisation in London or Bolton (candidates' choice) for an initial 6 month contract.
Role:
The Agent (Franchise) Lifecycle is currently being reviewed and this specific work will take the findings from this review to significantly improve the current initial Franchise Appointment process. There are multiple stakeholders and policies to update, as well as potential to introduce a digital Onboarding system and app to make the process simpler for applicants. GDPR and HMRC Fit & Proper regulations are key considerations in the design of the processes and systems, as is the organisation structure to support the end to end Onboarding process.
This role will initially define the scope of the work, build an outline business case and recruit the project team to support the changes. Budget exists for this role, a Project Manager and a Solutions Architect. The actual change activity will be implemented using key members of the existing Network Operations team who must own the outcomes as the new systems are introduced and the project resource layer falls away.
The role will create the vision, product backlog (prioritised list of changes required) and plan to deliver. All of this must be ratified with senior stakeholders including Chief Finance & Operations Officer, Chief Executive, Retail and Group Chief Information Officer.
Skills/Experience
- Project or Programme management experience is a key requirement, preferably in a Franchise Retailer environment - Essential
- Experience in recruitment tools, including capability to capture identity digitally and financial and criminal records checks - Highly Desirable
- Experience in recruiting for franchises or concessions within convenience or other retail stores desirable
- Experience in working on large scale Change Programmes
- Digital awareness
- A strong player coach, comfortable working at all levels of the business, builds rapport easily and leads by example. Demonstrated success leading and managing a direct team is an asset.
- Excellent communication and interpersonal skills
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